🛡️ Responsible Gaming

cy99 Responsible Gaming — Your safety is our priority

cy99 believes gaming should be a source of fun — not stress. We are committed to the protection of every player and always work to ensure responsible gaming.

Why is responsible gaming important?

Online gaming is a recreational activity, but if it becomes uncontrolled it can have a negative impact on personal and family life. At cy99 we see responsible gaming as a core part of our values. Our platform offers multiple tools to help you maintain a healthy and enjoyable gaming experience.

We believe gaming stays enjoyable when every player remains aware of and in control of their gaming habits. That is why we provide effective tools such as deposit limits, time-out features, and self-exclusion.

Remember: gambling is entertainment — it is not a source of income. You should not place more bets in an attempt to recover money you have lost.

21+

cy99 is for people aged 21 and above only. Minors are strictly prohibited from opening an account or gaming on this platform.

Our Protection Tools

Deposit Limit

You can set a daily, weekly, or monthly deposit limit. Once set, this limit cannot be increased before the specified period ends, helping you stay within your budget.

Time-Out Feature

If you want to take a break for a few days, use the time-out option. Your account can be temporarily suspended for anywhere from 24 hours to 90 days.

Self-Exclusion

If you feel gaming is getting out of your control, you can remove yourself from the platform entirely on a long-term basis through self-exclusion. This can take effect from 6 months up to permanently.

Loss Limit

Set in advance how much you are willing to lose within a given period. When the loss limit is reached, your account will automatically end the session.

Gaming History

You can view your complete gaming activity history — when you played, how much time you spent, how much you deposited, and how much you withdrew. This information helps you stay informed.

24/7 Support

Our live chat support team is always here for any questions or concerns related to responsible gaming, available around the clock on Bangladesh Standard Time.

How to set limits?

1

Log in to your account

Access your account on cy99 and go to the profile menu.

2

Find the Responsible Gaming section

Select the "Responsible Gaming" option within your profile settings.

3

Choose your preferred limit

Choose whichever you need from deposit limit, loss limit, or session limit, and set the amount and duration.

4

Confirm

Save your changes. Reducing a limit takes effect immediately; increasing one takes effect after a cooling-off period.

Self-Exclusion Process

1

Contact the support team

Let our support team know via live chat that you want to self-exclude.

2

Choose a duration

Select one of the following: 6 months, 1 year, 5 years, or permanent exclusion.

3

Identity verification

We will confirm your identity and begin the process of locking your account.

4

Exclusion takes effect

Your account will remain closed for the selected period and you will not receive any promotional communications.

Healthy Gaming Checklist

Healthy gaming habits

  • Gaming is for entertainment only, not income.
  • Set a budget in advance and do not go beyond it.
  • Do not place more bets to try to recover money you have lost.
  • Prioritise spending time with family and friends.
  • Take regular breaks and engage in other leisure activities.
  • Do not game while under the influence of alcohol or when under mental stress.
  • Never play with money meant for sleep or essential expenses.

Signs of problem gaming

If any of the following signs appear, contact our support team right away:

  • You are finding it difficult to reduce or stop gaming.
  • You are spending more time on gaming than on family or work.
  • You are borrowing money or dipping into savings for gaming.
  • You feel restless or anxious when you cannot play.
  • Gaming is causing conflict with family or friends.
  • You keep coming back repeatedly to chase your losses.

Protection for Minors

cy99 strictly enforces a 21+ age requirement. Every user's age is verified at registration. If any minor attempts to create an account, that account will be closed immediately and any deposited funds will be returned.

If you have children or teenagers in your household, we recommend using parental control software to keep them away from online gaming platforms. Keep your device password protected and keep your login details away from others.

  • Age verification is mandatory at registration.
  • Suspicious accounts are investigated and closed immediately.
  • Log out of your device to prevent others from gaining access.
  • Opening an account on behalf of a minor is strictly prohibited.
21+

Applicable to those aged 21 and above only. Age is verified.

Need help? We are here

cy99 Support Team

Live Chat
Get support in Bangla 24 hours a day, 7 days a week. Discuss any responsible gaming concern with us directly.
Email
[email protected]
For responsible gaming requests, write "Responsible Gaming" in the subject line.
Hours
Round-the-clock service on Bangladesh Standard Time (BST, UTC+6).

Mental Health Support

If you feel gaming has become a serious problem, it is just as important to seek professional mental health support — not only the support of a gaming platform.

For mental health services in Bangladesh, contact the national mental health helpline or consult a mental health specialist near you.

  • Talk honestly with your family.
  • Seek professional counselling if needed.
  • Asking for help is a sign of courage, not weakness.
  • Our support team is here for you at any time.

Frequently Asked Questions

After logging into your account, go to Profile Settings and find the "Responsible Gaming" section. There, select your preferred amount and duration (daily, weekly, monthly) under the deposit limit option. Reducing a limit takes effect immediately, but increasing it requires a cooling-off period. If you have any trouble, get help via live chat.

Yes, when you initiate the self-exclusion process, any eligible balance in your account will be returned to your registered payment method (bKash, Nagad, or Rocket). After exclusion, you will no longer receive any promotional communications.

A time-out is a temporary break that can last from 24 hours up to 90 days. After that period, you can use the platform again as normal. Self-exclusion, on the other hand, is a long-term or permanent step, generally starting from 6 months. Attempting to create a new account while a self-exclusion is active is a violation of our policy.

Contact our support team via live chat or email ([email protected]). Explain the situation and we will help you take the right steps. Also consider seeking advice from a professional mental health service.

The minimum deposit at cy99 is ৳200 (via bKash, Nagad, or Rocket). We have intentionally kept the minimum deposit low so players can enjoy the platform without risking large amounts. We always advise — only deposit money you can afford to lose.

Once a self-exclusion period ends, you may request to reactivate your account. However, we recommend consulting a professional counsellor before starting to play again. In the case of permanent self-exclusion, there is no option to reactivate the account.

Enjoy safely — play responsibly

We are committed to keeping your gaming experience at cy99 always enjoyable and safe. All our games and services are now available.

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