Frequently Asked Questions
Answers to all your questions about cy99
From opening an account to withdrawing via bKash, from bonuses to fair play — find detailed answers to all your questions about cy99 in one place.
cy99 is one of Bangladesh's popular online gaming platforms. Whether you are a new member or an experienced player, questions come up from time to time. Below we have organized the most frequently asked questions into five main categories and provided clear, straightforward answers. If you cannot find an answer to your question, contact our 24/7 live chat support.
Account and Registration
To register at cy99, you need an active mobile number, a strong password, and a valid email address. National ID or passport details may be requested later for identity verification. Providing accurate information speeds up account verification and prevents any issues with withdrawals.
cy99 is only for users aged 21 and above. You must confirm your age at the time of registration. Accounts belonging to underage users are closed immediately and deposited funds are not refunded, so please provide your age honestly.
No, each person may hold only one account. Creating multiple accounts using the same device, IP address, or payment method may result in all accounts being permanently closed. This rule is strictly enforced to prevent misuse of bonus benefits.
Click the "Forgot password?" option on the cy99 login page. A verification code will be sent to your registered mobile number or email. Once you confirm your identity with the code, you can set a new password. If you have trouble, reach out to support via live chat.
KYC verification is typically completed within a few hours. Submitting accurate and clear documents makes the process faster. It may take slightly longer during busy periods. Once verification is complete, a confirmation message will be sent to your email or mobile.
Deposits and Withdrawals
bKash payments are generally instant — your cy99 account balance is updated within a few seconds to a few minutes at most. If there is a delay due to network issues, notify us directly via live chat and it will be resolved promptly.
The minimum deposit amount at cy99 is ৳200 — this applies equally to bKash, Nagad, and Rocket. You can start playing even on a small budget, so new players can make their first deposit without any hassle.
Withdrawals via Nagad at cy99 typically take between 15 minutes and 2 hours. The minimum withdrawal amount is ৳800. If your account is fully verified and you provide the correct Nagad number, the process is completed as quickly as possible.
cy99 does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are entirely governed by the respective payment provider's policy. We ensure transparent transactions on our end.
Yes, withdrawals via Rocket are fully supported at cy99. When making a withdrawal, enter your registered Rocket number correctly. The minimum withdrawal amount is ৳800 and funds generally arrive within 15 minutes to 2 hours.
If a withdrawal request is still being processed, cancellation may be possible in some cases. If it has already been approved, cancellation is not possible. If you wish to cancel, contact live chat as quickly as possible and provide the details of your request.
Games and How to Play
During the BPL season, log in to the cricket betting section at cy99 and choose your preferred match from the list of ongoing matches. Various markets are available including match winner, toss, and top run scorer. Review the odds carefully before placing a bet and wager a manageable amount.
Yes, all live casino games at cy99 — baccarat, roulette, Teen Patti, Andar Bahar — run smoothly on smartphones and tablets. There is no need to download a separate app; the full experience is available directly from a mobile browser.
RTP is a game's long-term theoretical return rate — it represents the average percentage of total wagers that a game pays back to players over time. It is a mathematical calculation and results can vary from session to session. A higher RTP is generally considered more favorable for the player.
cy99 uses software only from reputable game providers — such as PG Soft, Pragmatic Play, JILI, and Spribe — whose random number generators (RNG) are independently audited. The outcome of every spin or bet is completely random with no predetermined patterns.
Yes, Spribe's popular Aviator game is available at cy99. It is a crash-style game where the multiplier increases as the plane flies higher — if you do not cash out in time, the multiplier resets to zero. This fast-paced game is very popular in Bangladesh.
Bonuses and Promotions
As a new member, simply make your first deposit of at least ৳200 to receive a 100% welcome bonus — up to a maximum of ৳8,000. The bonus will be added to your account automatically. A 15x wagering requirement must be met to withdraw the bonus.
A 15x wagering requirement means you need to place bets totaling 15 times the bonus amount before it becomes withdrawable. For example, if you receive a ৳1,000 bonus, you must wager ৳15,000. Once this condition is met, the bonus balance can be withdrawn directly.
You are automatically promoted through the VIP program by playing regularly. There are three tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; and Gold — up to 1.2% weekly cashback. The more active you are, the faster you reach higher tiers.
No, the welcome bonus can only be claimed once per account. However, cy99 regularly offers reload bonuses, cashback offers, and promotional offers on special occasions. Check the promotions section of the site regularly or ask via live chat for updates.
A bonus may be forfeited if its terms are violated — such as claiming a bonus from multiple accounts, providing false information, using the bonus on restricted games, or attempting to withdraw before completing the wagering requirement. Read the bonus terms and conditions carefully.
Security and Responsible Gaming
cy99 uses SSL encryption technology to keep all data secure. Your personal information, banking details, and transaction history are stored with the highest level of security and are not shared with third parties.
Self-exclusion is available at cy99. You can temporarily close your account for a set period or permanently. To activate this feature, contact us via live chat or at [email protected]. For more details, visit our responsible gaming page.
cy99's live chat support is available in Bengali seven days a week, 24 hours a day. Start a chat at any time according to Bangladesh Standard Time (BST, UTC+6). To contact us by email, use [email protected].
If you feel your gaming habits are getting out of control, take action immediately. cy99's responsible gaming page offers options to set deposit limits, take an account break, or activate self-exclusion. Talk to a family member and seek professional help if needed.
No, under cy99's policy, only the account owner may log in and play. Managing an account through a third party or placing bets on behalf of someone else is strictly prohibited. If such activity is detected, the account may be permanently closed.
Still have questions? Contact support
Our Bengali-speaking support team is with you 24/7 — get instant help via live chat.