cy99 Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how cy99 collects, uses, and protects your information.
Last Updated: January 2026 — This privacy policy is reviewed regularly.
Introduction and Applicability
General Overview
cy99 ("we", "our", or "platform") is an online gaming and betting service provider operating for users in Bangladesh. This privacy policy describes how cy99 collects your personal information, the purposes for which it is used, with whom it may be shared, and what your rights are.
Scope of Applicability
This privacy policy applies to cy99's website (cy99.cam), the mobile site, and all related services. Any person who accesses or uses this platform falls under this policy. This policy does not apply to third-party websites or services.
What Information We Collect
Personal Identity Information
Information you provide at the time of registration includes:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport information (if required for KYC verification)
Financial and Transaction Information
Information collected during account deposits and withdrawals:
- bKash, Nagad, or Rocket number
- Transaction amount and date
- Transaction history
- Wallet balance information
Technical and Usage Information
Information collected automatically when you browse the site:
- IP address
- Browser type and version
- Device information (mobile, tablet, or desktop)
- Pages visited and click patterns
- Cookie and session information
Gaming Activity Information
Information collected relating to gaming on the platform:
- Betting history and amounts
- Win and loss records
- Preferred games and categories
- Bonus and promotion usage information
- Session duration
How Your Information Is Used
cy99 uses the information collected solely for the following legitimate purposes and not for any unauthorised purpose:
Account Management and Verification
Your information is used to create and manage your account, verify identity (KYC), confirm age (compliance with the 21+ age limit), and prevent fraud. This is part of our legal obligation.
Transaction Processing
Financial information is used to securely process your deposits and withdrawals via bKash, Nagad, or Rocket. This information is also used to verify the minimum deposit amount of ৳200 and the minimum withdrawal amount of ৳800.
Providing Customer Support
Your information is used to resolve your issues and provide 24/7 live chat support. Our support team can view your account information only when needed to resolve your issue.
Service Improvement
Anonymised usage data is used to improve the user experience, add new games or features, and analyse platform performance.
Security and Fraud Prevention
Your information is used to detect and prevent unauthorised access, money laundering, or other illegal activities. This is essential to protect the interests of all our users.
Communication and Notifications
Your contact information is used to send important account notifications, security alerts, transaction confirmations, and relevant promotional information.
Cookies and Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. cy99 uses the following types of cookies:
- Essential cookies: To maintain login sessions and operate the core functions of the platform.
- Functional cookies: To remember your preferences and settings.
- Analytics cookies: To monitor site usage and improve services.
You can control cookies by changing your browser settings, however disabling certain essential cookies may affect the functioning of the site.
Information Sharing with Third Parties
Payment Providers
The necessary financial information is shared to process transactions through payment methods such as bKash, Nagad, and Rocket. These organisations are governed by their own privacy policies.
Legal Obligations
We may be required to disclose information in response to a valid request from a government or regulatory authority, a court order, or under applicable law. In such cases we always provide only the minimum information required.
Technology Service Providers
Trusted third-party technology providers may process data to a limited extent for platform operation, hosting, security, and analytics. They are bound by contractual confidentiality terms.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the session information required to deliver game services. They are bound to protect data under the terms of their gaming licences.
Data Protection Measures
Technical Protection
cy99 uses industry-standard security technology to protect your information. Our protection measures include:
- SSL encryption: All data transmission on the site is protected by 256-bit SSL encryption.
- Secure data storage: Your information is stored in encrypted databases.
- Access control: Only authorised personnel can access your information.
- Regular security audits: The system is reviewed regularly to identify potential vulnerabilities.
- Two-factor verification: An additional layer of security when logging into your account.
In the Event of a Security Breach
If a data breach occurs that could put your personal information at risk, we will notify you and the relevant authorities as quickly as possible in accordance with applicable law. If you notice any suspicious activity on your account, contact us immediately at [email protected].
Data Retention Period
How Long Information Is Kept
cy99 retains your personal information only for as long as necessary. General guidelines are set out below:
- Active account information: for as long as the account remains active.
- Financial transaction records: for a specified period in accordance with legal obligations.
- KYC documents: in accordance with regulatory requirements.
- Closed account information: deleted after legal obligations have ended.
Your Rights
As a cy99 user, you have the following rights over your own information:
Right to Access
You can request to know what information cy99 holds about you at any time.
Right to Rectification
If any of your information is incorrect or incomplete, you can request a correction.
Right to Erasure
In certain circumstances you can request that your personal information be deleted (subject to exceptions for legal obligations).
Right to Restrict Processing
In some cases you can ask that the processing of your information be restricted.
Right to Object
You can object to the use of your information for marketing or specific purposes.
Right to Data Portability
You can request to receive your information in a structured, machine-readable format.
Responsible Gaming and Data Protection
Monitoring Gaming Behaviour
cy99 is committed to ensuring responsible gaming. Using data on your gaming activity, we can identify potentially problematic gaming behaviour and contact you if needed. This information is used solely for your health and wellbeing, not for advertising purposes.
Self-Exclusion and Setting Limits
If you wish to limit your gaming activity or temporarily close your account, please contact our support team. During self-exclusion your information is kept secure and no marketing communications are sent during this period. For more information, please visit our Responsible Gaming page.
Policy Changes and Updates
Notice of Changes
cy99 reserves the right to update this privacy policy at any time. For significant changes, we will update the "Last Updated" date at the top of the page and notify you by email if necessary. Continuing to use the platform after any changes means you have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
Privacy-Related Requests
If you have any questions about this privacy policy, wish to exercise your information rights, or have a complaint, please contact us through the following:
- Email: [email protected]
- Live chat: Available 24/7, Bangladesh Standard Time (BST, UTC+6).
We will try to process your request as quickly as possible. More complex privacy-related matters may take a little longer to resolve.
Live Chat Support
Bengali support available 24 hours a day, 7 days a week.
Email Support
[email protected] — for any privacy-related requests.