cy99 Terms and Conditions

cy99 is an online casino and betting platform operated for adult users in Bangladesh. These terms and conditions ("Terms") form a binding legal agreement between cy99 and its users ("you", "user"). Using the cy99 platform means you have read, understood, and agreed to comply with these Terms.

cy99 reserves the right to amend these Terms at any time. Amended terms will take effect as soon as they are published on the website. Users should visit this page regularly to stay up to date.

User Eligibility

To use the cy99 platform, you must meet the following conditions:

• You must be at least 21 years old (for users aged 21 and above only).
• You must use this platform entirely of your own free will and your own decision.
• You may only hold one account on cy99.
• You must register with accurate and truthful information.
• Gambling must be lawful in your personal circumstances.

Prohibited Persons

The following categories of persons may not use cy99:

• Any person under the age of 21.
• Employees, directors of cy99, or members of their immediate family.
• Any person whose account cy99 has previously closed.
• Those enrolled in a self-exclusion program.

Registration Process

To register on cy99, you must provide accurate personal information. A personal email address, a strong password, and valid identification details will be required. cy99 may request additional documents for identity verification at any time.

Account Security

It is entirely your responsibility to keep your account login details secure. Do not share your password with anyone. Report any unauthorized access or suspicious activity on your account to the cy99 support team immediately.

• Each account is for one individual — multiple accounts are prohibited.
• Accounts may not be transferred or sold.
• Placing bets through a third party is strictly prohibited.

Account Closure

cy99 reserves the right to suspend or permanently close any account at any time and for any reason, particularly if a user violates these Terms. In such cases, the handling of any remaining funds will be at cy99's discretion.

Deposit Rules

The following rules apply when depositing funds into cy99:

• Minimum deposit amount: ৳200 (for all methods).
• Accepted payment methods: bKash, Nagad, Rocket.
• You must only use a payment account registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• cy99 may take additional time to verify suspicious transactions.

Withdrawal Rules

The following rules must be followed when withdrawing winnings:

• Minimum withdrawal amount: ৳800.
• Withdrawals generally take between 15 minutes and 2 hours to complete.
• Withdrawal requests can only be made to verified payment methods.
• Applicable wagering requirements must be met before bonus funds can be withdrawn.
• Large withdrawals may be delayed if KYC (Know Your Customer) verification has not been completed.
• Withdrawals may be temporarily suspended if fraud is suspected.

Welcome Bonus

The cy99 welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳8,000. To receive this bonus, the first deposit must be ৳200 or more. To withdraw bonus funds, the total amount (deposit + bonus) must be wagered 15 times (15x).

General Bonus Terms

The following conditions apply to all bonuses and promotional offers:

• Each bonus must be used within a specific time limit; once expired, the bonus will be cancelled.
• It is not possible to have multiple bonuses active at the same time, unless the promotion explicitly states otherwise.
• Bets placed with bonus funds may not count towards certain specific games.
• If misuse is suspected, cy99 reserves the right to cancel the bonus and investigate the account.
• cy99 may change or cancel any promotional offer at any time.

VIP Program

The cy99 VIP program has three tiers: Bronze, Silver, and Gold. Each tier comes with weekly cashback benefits — up to 0.4% for Bronze, up to 0.8% for Silver, and up to 1.2% for Gold. Users have the opportunity to advance to higher tiers based on their activity and participation on the platform. cy99 reserves the right to change VIP benefits.

Game Rules

All games on cy99 are operated fairly and transparently. Each game has its own applicable rules, which can be found within the game or in the relevant provider's guidelines. cy99 reserves the right to void any payment resulting from a technical error.

Prohibited Activities

The following activities are strictly prohibited on cy99:

• Any form of cheating, manipulation, or use of automated software (bots).
• Exploiting system vulnerabilities or bugs for personal gain.
• Using the platform for money laundering or any illegal activity.
• Attempting to access other users' accounts without authorization.
• Bonus abuse or bonus arbitrage.
• Scraping any part of the site or collecting data without authorization.

If such activities are detected, the relevant account will be closed immediately and funds may be forfeited.

Technical Issues

If a game is interrupted due to a server outage, network problem, or any other technical reason, cy99 reserves the right to determine the outcome of that round. cy99 is not responsible for issues caused by the user's device or internet connection.

Data Collection and Use

cy99 collects and processes users' personal data for the purposes of account management, payment verification, and customer service. To read our detailed privacy policy, click here.

SSL Encryption and Security

cy99 uses SSL encryption technology for all data transmissions. We maintain the most up-to-date security measures to keep your financial information and personal details safe. cy99 never sells your information to third parties.

Cookie Policy

cy99 uses cookies for the proper operation of the website. These cookies improve your browsing experience, store session information, and maintain platform functionality. Cookies can be managed by changing browser settings, however disabling cookies may cause some services to not work properly.

Responsible Gaming Commitment

cy99 places the highest importance on responsible gaming. We believe that gambling should be an entertainment activity, never a cause of financial or personal problems. If you feel that gambling is having a negative impact on your life, please visit our responsible gaming page.

Self-Exclusion Feature

Users can use the Self-Exclusion feature at any time to temporarily or permanently close their account. Once this measure takes effect, it cannot be reversed before the set period has ended. Please contact our support team via live chat.

Setting Betting Limits

Users can set daily, weekly, or monthly deposit limits on their account. These limits help keep gambling habits in check. Reducing a limit takes effect immediately; increasing a limit may take a set amount of time to become active.

Copyright

All content on the cy99 website — logos, designs, text, graphics, software, and other materials — is the intellectual property of cy99. Reproducing, distributing, or modifying any part of these materials without the prior written permission of cy99 is prohibited.

Limited License

cy99 grants users a limited, revocable license to use this website for personal and non-commercial purposes. This license does not transfer any ownership rights and does not grant the right to claim any intellectual property of cy99.

Service Guarantee

cy99 strives to provide a high-quality service. However, we cannot guarantee that the platform will always operate without interruption or errors. The platform may be temporarily unavailable during maintenance or upgrades.

Limitation of Damages

To the fullest extent permitted by applicable law, cy99 will not be liable for any indirect, incidental, special, or consequential damages arising from use of this platform. Funds lost in games are the direct responsibility of the user; cy99 is not obliged to return them.

Third-Party Services

cy99 uses services from third-party payment providers and game suppliers. cy99 is not directly liable for the actions, errors, or delays of these third parties.

Complaints Process

If you have a dispute or complaint, please contact cy99's customer service team first. Complaints can be submitted via our 24/7 live chat support or by email. We strive to resolve all complaints within a reasonable time.

Finality of Decisions

Decisions made by cy99 management will be considered final and binding in all disputes, though the option for an independent investigation may exist in cases of serious complaints. In any dispute regarding the outcome of a bet, the game provider's log records will be treated as the highest form of evidence.

Amendment of Terms

cy99 reserves the right to amend, update, or change these terms and conditions at any time. Amendments will take effect as soon as they are published on the website. Registered users may be notified by email of significant changes. Continuing to use the platform after an amendment will be considered acceptance of the new terms.

Termination of Agreement

A user may request closure of their account at any time via live chat. cy99 may also close an account in the event of a breach of the Terms or for any other reasonable cause. Any remaining valid funds will remain withdrawable after account closure, however bonus funds will be cancelled.